There are risks inherent to providing investment services for customers - investment products can be complex, risky, and may require a high level of knowledge to evaluate, monitor and manage. Sensitive information is handled by investment service providers. Some investment services providers have given unsuitable investment advice to senior investors, exploiting the link between age-induced cognitive decline and impaired financial decision-making. It is therefore crucial that we engage with and address any customer concerns.
Progress
Progress indicators
Progress indicator
Response (%)
Rationale
Progress on product concerns
70
We have a combination of policies outling our product concerns mechanism and related policies that meet the majority of the Fitness Criteria for this goal. Future work will focus on additional disclosure of issues and resolution, and collecting feedback to improve the mechanism itself.
Context indicators
Context indicator
Response
Rationale
Total revenue
2521408
WHEB's 2020 turnover.
Data availability
Data availability
Rationale
3. Data is tracked systematically across the whole business.
Pathway
Public commitment
Pathway indicator
Response
Rationale
Public commitment?
No.
We have not made a public commitment to meeting this goal's criteria.